Refund policy

Built to order

Every set we build is made to order to your chosen specification. For this reason we are unable to accept returns or issue refunds where a customer has changed their mind, ordered the wrong part, or no longer wants the item.

If you are not certain a part fits your vehicle, please message us with your model year and VIN before ordering. We check fitment free of charge and would much rather do that than have you receive something that does not fit.

Damage in transit

If your order arrives damaged, contact us within 7 days of delivery with photographs of the packaging and the item. We will arrange a replacement or a refund at our discretion, and we will handle the claim with the carrier.

Incorrect items

If we send you the wrong item or the wrong specification, we will correct it at our own cost. Contact us with your order number and photographs.

Component failure

All sets carry a one year warranty from the date of delivery against failure of the components we install. Where a failure is confirmed, you may choose either a partial refund covering the value of the failed components, or replacement parts shipped to you so the set can be rebuilt locally. Full details are on our Warranty page.

Not covered

Damage caused during installation, water ingress from opening or modifying the housings, accident or impact damage, and faults in the vehicle's own wiring are not covered by refund or warranty.

Contact

For any refund enquiry, message us with your order number and we will respond as quickly as we can.